Mental Health First Aider Development

Supporting Mental Health First Aiders, wellbeing champions, managers, and leaders to build confidence beyond initial MHFA training through practical skills, reflective learning, and psychologically informed workplace support.

Mental Health First Aiders often complete excellent initial training but can feel less confident when faced with real workplace situations. Supporting colleagues experiencing stress, burnout, grief, anxiety, conflict, or personal challenges can raise questions about boundaries, confidence, and knowing how best to help.

This training provides practical, psychologically informed development to help Mental Health First Aiders build confidence in their role, navigate supportive conversations, understand appropriate boundaries, and contribute to healthier workplace cultures whilst maintaining their own wellbeing.

Why This Training Matters

Many organisations have invested in Mental Health First Aiders, wellbeing champions, and supportive workplace cultures. However, ongoing development is often overlooked once initial certification has been completed.

Supporting colleagues can be rewarding, but it can also feel emotionally demanding. Mental Health First Aiders frequently report feeling uncertain about what to say, how much responsibility they hold, where professional boundaries begin and end, or when additional support should be sought.

Providing opportunities for continued learning helps Mental Health First Aiders maintain confidence, strengthen their communication skills, protect their own wellbeing, and continue providing effective support within the scope of their role.

Learning Outcomes

By the end of the training, participants will be able to:

  • Better understand the ongoing role of a Mental Health First Aider

  • Feel more confident having supportive workplace conversations

  • Recognise professional boundaries and role limitations

  • Respond to colleagues experiencing emotional distress with greater confidence

  • Know when and how to signpost appropriately

  • Help foster psychologically safer workplace cultures

  • Protect their own wellbeing whilst supporting others

What We'll Explore

Training can be tailored to the needs of your organisation, Mental Health First Aider network, and workforce.

Common topics include:

Supporting Conversations

  • Active listening and psychologically informed communication

  • Building confidence in supportive conversations

  • Responding with empathy whilst maintaining professionalism

  • Asking helpful questions without becoming a counsellor

  • Managing difficult or emotional conversations

  • Knowing when to signpost or escalate concerns

Psychological Safety

  • Creating psychologically safer workplaces

  • Reducing stigma around mental health

  • Encouraging early help-seeking

  • Building trust across teams

  • Creating supportive workplace cultures

  • Promoting wellbeing through everyday leadership

Role Clarity & Boundaries

  • Understanding the Mental Health First Aider role

  • Professional boundaries and ethical considerations

  • Knowing your responsibilities and limitations

  • Maintaining confidentiality appropriately

  • Looking after yourself whilst supporting others

  • Preventing compassion fatigue and burnout

Manager & Organisational Support

  • Working alongside managers and HR

  • Supporting employees returning following absence

  • Understanding workplace adjustments and reasonable support

  • Signposting to internal and external services

  • Developing supportive workplace practices

  • Embedding wellbeing into organisational culture

Recognising Distress

  • Recognising signs of stress, burnout, anxiety and emotional distress

  • Responding to colleagues experiencing difficult periods

  • Understanding workplace factors that affect wellbeing

  • Identifying when someone may need additional support

  • Managing crisis situations appropriately

  • Supporting colleagues without taking responsibility for fixing problems

Reflective Practice & Resilience

  • Building confidence in the MHFA role

  • Reflecting on challenging situations

  • Developing resilience within helping roles

  • Managing emotional impact after difficult conversations

  • Learning through case discussions and practical scenarios

  • Maintaining confidence over time

Who Is This Training For?

This training is suitable for:

  • Mental Health First Aiders

  • Wellbeing Champions

  • Managers and Supervisors

  • Senior Leadership Teams

  • HR Professionals

  • Employee Wellbeing Networks

  • Organisations looking to strengthen their wellbeing provision

No previous therapeutic knowledge is required. Participants should have completed Mental Health First Aid training or hold a wellbeing support role within their organisation.

Delivery Options

Training can be delivered in a format that suits your organisation, workforce, and objectives.

Options include:

  • In-person training at your workplace

  • Online workshops and webinars

  • Hybrid delivery

  • Lunch-and-learn sessions

  • Conference presentations and keynote talks

  • Leadership development programmes

  • Mental Health First Aider refresher and development sessions

  • Multi-site organisational roadshows

  • Bespoke organisational workshops

I work with organisations across Liverpool, the UK, and internationally. Training can be delivered in person, online, or through a hybrid format depending on your needs.

Whilst face-to-face delivery often creates greater engagement and discussion, particularly around sensitive topics, online delivery can offer flexibility for larger organisations, national workforces, and international teams.

For organisations operating across multiple locations, training can also be delivered as part of a workplace roadshow programme.

Please note that all training is delivered in English. Travel outside Liverpool may incur additional travel and accommodation costs, which will be discussed and agreed in advance.

Tailored to Your Organisation

Every organisation is different.

Training can be tailored to reflect your sector, workforce, existing wellbeing provision, organisational objectives, and Mental Health First Aider network. Sessions can also complement existing wellbeing strategies, leadership programmes, employee assistance programmes, and organisational support pathways.

Policy, Guidance & Communication Support

Training is often just one part of creating a more compassionate, inclusive, and informed workplace culture.

Alongside training delivery, consultancy support is available for organisations developing Mental Health First Aider guidance, wellbeing strategies, manager resources, communication plans, and employee support pathways.

Where appropriate, support can also include the development of accompanying communication materials and training resources to help embed learning, increase awareness, and signpost employees to available support.

Examples include:

  • Mental Health First Aider guidance documents

  • Manager support resources and toolkits

  • Participant workbooks and training handouts

  • Reflection and action-planning resources

  • Intranet wellbeing content

  • Awareness campaigns and posters

  • Employee information leaflets

  • Business cards and signposting materials

  • E-shots and internal communication campaigns

Materials can be tailored to reflect your organisation's branding, existing policies, and support pathways. Additional consultancy and design costs may apply.

Delivered By Kate Auguste

Kate Auguste is an Integrative Psychotherapist (MBACP), workplace wellbeing trainer, and Trustee of Liverpool Bereavement Service.

Drawing on a background spanning psychotherapy, leadership, and over two decades within creative and corporate environments, Kate brings both psychological expertise and practical workplace understanding to every training programme.

Alongside her work in psychotherapy and workplace wellbeing, Kate has a particular interest in helping organisations build psychologically healthier workplace cultures, strengthen leadership confidence, and support employee wellbeing in practical, sustainable ways.

Based in Liverpool, Kate provides workplace training for organisations across Merseyside, the UK, and internationally.

She has delivered wellbeing, bereavement, and workplace training, workshops, and consultancy for organisations including Merseyrail, Regenda Group, Leonardo Hotels, NHS Talking Therapies, and Liverpool Bereavement Service.

Her approach combines evidence-informed psychological insight with practical workplace application, helping leaders, managers, Mental Health First Aiders, and organisations respond to wellbeing challenges with greater confidence, compassion, and clarity.

Depending on the scope, size, and objectives of the programme, training may also be delivered alongside trusted associates and specialist collaborators, allowing organisations to access a broader range of expertise and perspectives where appropriate.

Enquire About Mental Health First Aider Development

Whether you're looking to strengthen your Mental Health First Aider network, support wellbeing champions, build manager confidence, or create psychologically healthier workplace cultures, training can be tailored to the needs of your organisation.

To discuss your organisation's needs, request a bespoke proposal, or explore training options, please get in touch.

Get in Touch

Frequently Asked Questions

Every organisation is different, so training can be tailored to your people, culture, and objectives. Below are some of the questions I’m most commonly asked. If you’d like to discuss your organisation’s needs in more detail, please feel free to get in touch.

  • Mental Health First Aider development training provides ongoing learning for Mental Health First Aiders, wellbeing champions, managers, and organisations who want to build confidence beyond initial MHFA training.

    The sessions focus on applying knowledge in real workplace situations, helping participants develop confidence in supportive conversations, understand professional boundaries, recognise when additional support is needed, and contribute to psychologically healthier workplace cultures.

  • Training can be delivered as a short awareness session, half-day workshop, full-day programme, or as part of a wider wellbeing or leadership development initiative. Content and duration can be tailored to your organisation's requirements.

  • Yes. The training is particularly valuable for Mental Health First Aiders, managers, senior leadership teams, HR professionals, wellbeing champions, and anyone responsible for supporting employee wellbeing within the workplace.

  • Training can be tailored to your organisation's needs and may include supportive workplace conversations, professional boundaries, role clarity, recognising distress, psychological safety, responding appropriately to colleagues experiencing difficulties, manager confidence, resilience within helping roles, workplace wellbeing, and effective signposting.

  • Yes. Every organisation is different.

    Training can be tailored to reflect your sector, workforce, organisational objectives, existing wellbeing initiatives, and Mental Health First Aider network. Sessions can be adapted for leadership teams, managers, HR professionals, wellbeing champions, or wider staff groups.

  • Yes. Training can be delivered in person at your workplace, online, through a hybrid format, or at a venue of your choosing.

    I work with organisations across Liverpool, the UK, and internationally, delivering training for workplaces, conferences, wellbeing events, leadership programmes, and Mental Health First Aider networks.

    For organisations operating across multiple locations, training can also be delivered as part of a workplace roadshow programme. All training is delivered in English.

    Any travel, accommodation, or venue-related costs will be discussed and agreed in advance where applicable.

  • Yes. Consultancy support is available for organisations looking to strengthen workplace communication, leadership capability, manager guidance, employee support pathways, and organisational approaches to wellbeing and psychological safety.

    This may include the development of guidance documents, communication resources, manager toolkits, and workplace support frameworks tailored to your organisation's needs.

  • Yes. This training has been specifically designed to support Mental Health First Aiders beyond their initial qualification, helping them build confidence, strengthen practical skills, understand professional boundaries, and apply their learning effectively within real workplace situations.

  • As every organisation is different, training and consultancy are quoted on a bespoke basis. Fees depend on factors such as session length, group size, location, and any tailoring required.

    If you'd like to explore options, please get in touch to arrange an initial conversation. I’ll then provide a tailored proposal and quotation based on your organisation’s needs.

    Payment is made by invoice, with details provided upon booking.

  • Cancellation terms vary depending on the scope and scale of the booking. Full details will be provided within your proposal and training agreement prior to confirmation.